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Customer Support
Influence of Missed Calls Metrics on Customer Service
Introduction Customer interaction is the pulse of any thriving business. Whether through emails, web chats, or phone calls, every touchpoint...
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Time to Resolution
OKRs help teams set objectives that can help teams determine what is expected of them and their performance. Everyone on...
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Average replies per ticket
OKRs are goal-setting tools that deliver disciplined execution of goals and ideas. As an organization you should definitely need to...
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Account Summary
Moving on, when it comes to account summary, this usually refers to the way in which a customer service agent...
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Average Customer Satisfaction Score (Average CSAT Score)
As you were growing your business, you would have come up with strategies that strengthen the relationship between what your...
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Asset Turnover Ratio
The asset turnover ratio is a widely used efficiency ratio that analyzes a company’s capability of generating sales. It accomplishes...
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